Privacy Policy

ALONU, a platform operating in Togo and reachable in Lomé, determines how personal data needed for its website and services is used. For any question or request about your data, email contactalonu@gmail.com.

The data depends on which services you choose to use. It may be provided by you, generated while you use your account, or needed to fulfil a request.

• Account and contact details: name, username, email address, telephone number, account role and sign-in information.
• Professional or training profile: details about work, skills, products or services, training and contact information you choose to publish.
• Content you provide: messages, requests, reviews, profile photos and images added to a profile, advertisement or product.
• Orders and payments: items, amounts, delivery details you provide, the number used for mobile payment, selected network, transaction reference and status.
• Technical data: IP address and session or browser information that may be processed by the technical services hosting the website.

We use necessary data to create and secure your account, display and manage profiles, enable connections, handle messages and requests, manage orders and payments, provide support and meet applicable obligations.

Depending on the circumstances, processing is based on providing the service you requested, your consent, a legal obligation, or our legitimate interest in operating and securing the platform. Where processing relies on consent, you may withdraw it for the future.

The nearby artisans feature may request access to your device location. Location is used for that search when permission is granted in your device settings; you can refuse or disable permission. Artisans may also provide professional location details to describe their activity.

Available mobile payments may use PayGate and the Flooz or TMoney networks. Information needed to start and track a payment is shared with the payment provider; ALONU receives transaction details needed to confirm payment, manage the order and keep accounts. Processing by the provider is also subject to its own terms and privacy information.

We do not sell your personal data. It is available to authorised people who need it to operate, secure and support the services. Depending on what you do, necessary information may be shown to another party in a connection or order.

Technical providers (including hosting, storage or payment providers) may process some data on our behalf, only as needed to provide their service and subject to appropriate safeguards.

Data is kept for as long as needed for your account and the purposes described, then deleted or retained only where required by law, to resolve a dispute or protect rights. Retention periods may vary by data type and service; you can ask for details by email.

ALONU uses technical and organisational measures designed to reduce unauthorised access, loss or alteration. No online service can guarantee absolute security, so protect your sign-in details and contact us if you suspect account access.

The website may use cookies and local browser storage needed for authentication, maintaining your session and account security. You can manage or delete these items in your browser settings; disabling them may prevent some features from signing in or working correctly.

Depending on applicable law, you may request access to your data, correction, restriction of certain uses or deletion where possible. You may also withdraw consent and object to processing in cases provided by law.

To exercise a right, email contactalonu@gmail.com with your request and a way to reach you. We may ask you to confirm your identity to protect your account. Some data may need to be retained to meet a legal obligation or resolve a dispute.